Website Maintenance
Having problems? Let us know and we’ll fix it right.
Get In Touch
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info@NewUniverseWebDesign.com
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Phone
By appointment only. Please contact us using this form to schedule your call or meeting.
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Regular Mail
New Universe Web Design
157 Buchanan Ln
Clayton, NC 27527
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Website Maintenance / Support Requests
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Website Maintenance / Support time blocks are available as part of our web design services. They are available in increments of 15 minutes, 30 minutes, 1 hour or 2 hours for general support, website maintenance or additional phone/e-mail consultation. Please contact New Universe Web Design before purchasing a support time block so we can let you know the appropriate length of time to choose for your request. Please read the FAQs below for more information on what is covered in our free support and what is not. We are here to help you.
We will handle all your website maintenance in Clayton, Garner, Smithfield and all surrounding areas.
Support FAQs
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- Do you charge for changes to my website?
- What about small changes or basic questions?
- What happens if my website breaks?
- Do you charge for new project consultation?
Yes. Please contact us to find out if your changes can be handled in a basic support request or if a new project needs to be opened.
While we do charge for support requests, we are still very flexible when it comes to really small changes or basic questions for past clients. We take each request on a case-by-case basis, so contact us and we’ll let you know if a support token is required or not.
We are *almost* always willing to fix bugs or issues that result from something we did or overlooked when building your website. A support token must be purchased if a bug or issue is the result of 3rd party code implemented on your website (even if we implemented it to add a new feature) or caused by someone else such as you or another developer. This is because the issue was not created by us and will require additional development time to fix.
Absolutely not! We would love to hear about your next project and never charge for the initial consultation.